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Store Policy

Customer Care

Welcome to our Customer Care section! At Tinka’s Pooch, we are passionate about providing the best for your furry friends and ensuring you have a seamless shopping experience. We pride ourselves on our commitment to high-quality products, exceptional service, and transparency in all our interactions. Whether you're purchasing our premium dog treats or participating in our charity events, we want you to feel confident and cared for every step of the way.

Our customer care policies are designed to build trust and reassure you that you can buy with confidence. From our detailed Privacy & Safety Policy that ensures your personal information is protected, to our straightforward Returns & Exchange Policy, and reliable Shipping Policy, we have your needs covered.

Privacy & Safety

At Tinka’s Pooch, your privacy is our top priority. We want you to feel confident and secure when shopping with us, knowing that your personal information is in safe hands.

 

Here’s how we ensure your data is used, stored, and protected:

  1. Data Collection and Use:

    • We collect personal information such as your name, address, email, and payment details solely to process and complete your order.

    • Your information is used to verify payments, fulfill your orders, and provide a seamless shopping experience.

  2. Third-Party Payment Processing:

    • We use trusted third-party banking services to verify and process your payments securely.

    • Your payment details are encrypted and handled by these services, ensuring the highest level of security.

  3. Communication:

    • After your purchase is successfully completed, we will send you an order confirmation via email.

    • We may also contact you regarding your order status, delivery details, or if there are any issues requiring your attention.

  4. Data Protection:

    • Your data is stored securely and access is restricted to authorized personnel only.

    • We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.

  5. Kennel Points:

    • As a valued customer, you can earn Kennel Points with every purchase.

    • These points can be redeemed for discounts on future purchases or donated to support local dog shelters and foundations during our events.

We value your trust and are committed to safeguarding your personal information. If you have any questions or concerns about our privacy practices, please don't hesitate to contact us.

Wholesale Inquiries

For wholesale inquiries and bulk purchases, please contact our customer support team. Orders above £2000 may require a personalized assessment to ensure we meet your needs and provide the best possible service. Reach out to us for a tailored solution that fits your requirements.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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