Shipping & Returns Information

Delivery Policy

Processing Time: For one-time purchases, we will dispatch your order within 1-2 working days of cleared payment.
High Demand Periods: During peak times such as bank holidays or public holidays, there may be additional delays.
Delivery Service: We use DPD for reliable and efficient delivery of your orders.
Delivery Times: DPD offers next-day delivery, with tracking and a one-hour delivery window for your convenience.
Outer Islands: Shipping to the outer islands may incur additional charges.
International Shipping: Currently, we regret to inform you that we do not ship internationally.

Returns Policy: Due to health and safety regulations, we cannot accept returns of opened packets.
Damaged Items: If you receive a damaged item, please keep all packaging. We will need photos of the damage and packaging to resolve the issue.
Returns Process: For any return requests, please contact our customer service team for assistance. We will guide you through the process and provide necessary instructions.

Tracking: You will receive tracking information via SMS or email once your order has been dispatched. You can track your parcel in real-time on a live map with DPD’s Predict service.
Contact: If you have any questions or issues regarding your order, please contact our customer service team. We are here to help ensure you have a positive shopping experience with us.